Refund policy

Return and Exchange Policy

We strive to ensure your satisfaction with every purchase. Please review our updated return and exchange policy below:

General Returns

We have a 15-day return policy, meaning you have 15 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

All returns and exchanges must be made at our brick-and-mortar location:
103 Broadway, Jim Thorpe, PA

Exceptions:


If you are unable to return the item in person, contact us in advance at returns@mabacol.com within the 15-day period to discuss alternative arrangements. Please note: We are not responsible for providing a return shipping label. Items sent back without prior authorization will not be accepted.

For any questions regarding returns, feel free to email us at returns@mabacol.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • Your item is defective or damaged.
  • You received the wrong item.

Reach out to us at returns@mabacol.com so we can address the issue promptly and find the best resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We do not accept returns on sale items or gift cards.

If you have any questions about whether your item is eligible for return, please contact us.

Exchanges

To exchange an item, the best approach is to return the item you no longer need and place a new order for the desired item. Once your return is accepted, you can proceed with the new purchase.

European Union 3-Day Cooling-Off Period

For customers in the European Union, you are entitled to cancel or return your order within 3 days for any reason, without justification. As with our general return policy, items must be in their original condition: unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed and issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at mabacol@hotmail.com.

Thank you for your understanding and cooperation. We appreciate your business and look forward to assisting you!